By Appointment Only. *I strive to provide a quick response. Please text or call with any questions make sure to leave a detailed message. Permanent Makeup Appointments require a deposit and once you request your appointment you will be contacted. 

 

T: 403.803.9693
E: info@theskincarestudio.ca

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COVID-19 Information

Here are the current new guidelines we will follow :

• If you have your own mask please bring it with you and wear it at your appointment. If you do not have a mask I will provide one for you.

• I will also provide hand sanitizer for you upon arrival and departure.

• Please leave your coat and/or any extra personal belongings in your vehicle

• Arrive no more than 5 minutes before your appointment, should I be running behind I will text you and you can stay comfortably in your vehicle.

When and if there any changes to these mandates I will update you.

I know many of you are immune compromised as am I. I am trusting you as you are trusting me to be in good health for our time together. You must reschedule your appointment if you are under the weather or just kinda feel something coming on and I will do the same.

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Studio Etiquette and Policies

To ensure a great experience for each of my clients I ask that the following Studio Etiquette be observed: 


WHY DO I COLLECT HEALTH INFORMATION? 
Health information is collected in order to promote a safe and healthy environment for my clients, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience. Please let me know if there are any new health concerns or allergies.

LATE ARRIVALS
Late arrival may result in a shortened treatment time to ensure that the next guest is not delayed. Please appreciate that I cannot adjust pricing for reduced service time due to late arrival. If you are running late, please call me to ensure that your appointment isn't cancelled and you aren't considered a no show. After 15 minutes your appointment will be cancelled with applicable charges. 

CELL PHONES
Please turn your cell phones off or set on silent during your time at the studio in consideration of others and enjoy your "me time". 

FIRM CANCELLATION POLICY

Scheduled treatments are reserved especially for you. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and clients on my waiting list miss the opportunity to receive services they need.  In that event that I do not receive the required notice for adjustments and cancellations the following fees will be applied:

• Notification given at least 24 hours prior to your appointment will receive no charges.

• Notification given less than 24 hour prior to appointment time will result in a 50% charge of the service booked. 

• ALL Permanent makeup appointments with less than 24 hour notice will result in a 25% charge of the service booked AND are subject to a $75 re-booking fee.

• Failure to show up for your appointment will result in a 100% charge of the reserved service amount. 

• 3 missed appointments will require you to find a new Therapist. 

 

Your time is precious and I value every client, so I ask you to please appreciate and respect my time too.

SANITATION AND STERILIZATION 
Sanitation is a priority at The Skin Care Studio. I use hospital grade sterilizer and virucides to thoroughly disinfect and clean all of my tools and equipment. If an item cannot be thoroughly sterilized it is thrown away after use/disposed of properly. I use nitrile gloves during all services as applicable. Please inform me if you have an allergy to latex. 

CHILDREN IN THE STUDIO
Due to the potentially hazardous chemicals, equipment that is hot to the touch, and expensive equipment in the studio, please make other arrangements for your children on appointment days. The Skin Care Studio reserves the right to cancel your appointment and charge you for the booking - NO Exceptions! This is a Skin Care Studio, and I will not be held accountable for injury or accidents to, or caused by, unsupervised children. 

METHOD OF PAYMENT AND GRATUITY
I accept Cash. Prices are subject to applicable taxes. Treatment times are approximate. My services are priced so that you as a client can afford to continue with your skincare, so therefore additional Gratuities are not included in the service price, but are appreciated and accepted! 

RETURNS / EXCHANGES / DEPOSITS
ALL sales are final.  All gift cards & deposits are non-refundable, and non-transferable. Sale items are final sale. No refunds on Services, Packages or Memberships. Opened or partially used products can-not be returned. 

VALUABLES
You may be asked to remove jewelry for some treatments. However, The Skin Care Studio does not assume liability for lost personal items. I supply a bowl for your personal belongings, but prefer that you put them in a pocket, wallet, or purse. 

GIFT CERTIFICATES
Gift Certificates are non-refundable and are not redeemable for cash. All gift certificates and must be mentioned prior to making your appointment. Additionally, gift certificates must be presented at your appointment. Multiple gift certificates may not be combined towards a single service or product purchase. Gift Certificates can only be used on full priced services. Dollar amount gift certificates do not include taxes or gratuity. 

PROMOTIONS

Specials can not be used or combined with any other offer. 

PACKAGES 
Packages are good from one year of date of purchase, non-transferable and may only be used by one person. They cannot be substituted toward other services. Packages are non-refundable. No Exceptions.
 

Thank You for your understanding and cooperation, I am truly blessed and grateful to be your Medical Esthetician & Permanent Makeup Artist!

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